Information sharing and disclosure
GEROCARE will not sell or rent your personally identifiable information to anyone. We respond to subpoenas, court orders, any legitimate request by authorities with which we must comply or legal process.GEROCARE may transfer information about you if GEROCARE acquires, or is acquired by or merged with, another company. In this event, GEROCARE will notify you before information about you is transferred and becomes subject to a different privacy policy.
Information collection
All patient data is stored electronically on a secure encrypted database. It is prohibited for patient records to be altered or removed from our database. All computers are password protected and can only be used by staff of GEROCARE.GEROCARE collects personally identifying information in the following ways:
- I.Online and email enquires
- II. New Patient Registration Form
- III. Clinical notes
- I. Information you provide when you register with GEROCARE
- II. Information relating to any purchases of services or goods
- III. Information you provide to us for the purpose of subscribing to our website services, email notifications and or newsletters
- IV. Any information that you choose to send to GEROCARE
- V. Online and email enquires
GEROCARE collects personal data when you make an online or email enquiry. GEROCARE uses this information for the following general purposes:
I. To categorise requests for pricing and service information
II. To fulfil your requests for certain products and services
III. Facilitation of customer feedback
IV. New Patient Registration Forms
Contact details, medical history, consent to examination, consent to treatment and acceptance of GEROCARE’s term of business are recorded by the patient on their New Patient Registration Form.
The contact details are added to the patient’s file by reception staff. The rest of the form is scanned and stored electronically.
The paper copy of the New Patient Registration form is stored in a secure filing cabinet within the clinic.
Patient Notes
The case history and on-going treatment records are recorded electronically on by the practitioner. Practitioners must maintain clear, accurate and complete patient records. Patient notes must be recorded electronically using GEROCARE practice management software.
Patient records are kept for eight years from the date of the patient’s last visit, or if the patient is a child until his 25th birthday or 26th birthday if the child was 17 at the conclusion of treatment.
Patient records are deleted permanently from the electronic patient management database GEROCARE APPLICATION and paper copies are shredded when they have reached the above criteria (determined annually by running an electronic report on GEROCARE APPLICATION).
Case details are not discussed outside of the clinic under any circumstances. There can be no internal discussion of patients and case details in Reception when other patients are present.